Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("Customer," "you," or "your") and Atomic Umbrella Scorp, DBA MTSG MEDIA, LLC ("YourAIVoice," "we," "our," or "us"). These Terms govern your access to and use of:

• The YourAIVoice.ai platform and dashboard
• The Answerable Score™ / Answerable v2 scoring system
• AI Visibility reports, audits, and recommendations
• Generated deliverables including structured "Answer Pages," schema exports, compliance drafts, and related output
• Any websites, APIs, web apps, email notifications, or other services we provide (collectively, the "Service")

By creating an account, accessing the Service, starting a trial, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

For clarity:

You may use the Service only if:

• You are at least 18 years old
• You have legal capacity to enter a binding contract
• You are not barred from using the Service under applicable law, including export control or sanctions laws

If you invite teammates, employees, contractors, franchise locations, medical staff, or agency clients into your Account, you are responsible for their actions and compliance with these Terms.

You agree to:

• Provide accurate account information
• Keep your login credentials confidential
• Notify us immediately if you suspect any unauthorized access to your Account

You are responsible for any activity that occurs under your Account, including actions taken by users you invite.

Subject to these Terms and to your timely payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to:

• Access and use the Service for your internal business or marketing purposes
• Generate Output for your own brand(s) or for brands you are contractually authorized to represent (e.g. agency clients)
• Export, publish, and commercially use the Output for those authorized brands

Our collection and use of personal data is described in our Privacy Policy. You agree to that Privacy Policy.

If you are subject to laws such as GDPR, HIPAA, or state privacy laws, you represent that:

• You have lawful grounds to share any personal data you upload
• You will not upload protected health information (PHI) unless we have a signed Business Associate Agreement (BAA) with you
• You will honor all deletion / correction / access requests you receive from your end users or patients

You agree not to use the Service to:

• Violate any law or regulation
• Send or publish defamatory, obscene, hateful, or harassing content
• Generate or promote content that is intentionally false or misleading about real persons, products, locations, or services
• Attempt to probe, scan, or test the vulnerability of the Service without express written permission
• Interfere with, disrupt, or attempt to overload the Service (for example, by scripted scraping or abusive automation)
• Circumvent, disable, or otherwise interfere with security or usage/credit controls

We aim for high availability, but we do not guarantee uninterrupted or error-free access.

We may:

• Update, improve, or modify the Service
• Add or remove features
• Offer early-access / beta tools that may be unstable
• Suspend or discontinue parts of the Service

We are not liable to you for any modification, suspension, or discontinuation, except that if we permanently shut down the entire paid Service during your active billing period, we may provide a pro-rated refund for prepaid, unused fees.

Without limiting the above:

• We do not promise that Output is accurate, complete, legally compliant, medically safe, or fit for your intended use
• We do not promise that publishing Output will cause any improvement in rankings, AI assistant visibility, revenue, lead flow, patient volume, legal outcomes, or any other business result
• You are solely responsible for reviewing, editing, approving, and using Output

You agree to indemnify, defend, and hold harmless YourAIVoice and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your Customer Content
• Your use of the Service or Output
• Your publication or distribution of Output
• Any allegation that your Customer Content or your published Output violates law, infringes IP rights, defames a person, misleads consumers, violates medical/healthcare/FTC/HIPAA/state bar rules, or causes harm
• Your breach of these Terms

We may assume exclusive defense and control of any matter subject to indemnification and you agree to cooperate with us in asserting any available defenses.

You may not use, export, re-export, import, or transfer the Service except as authorized by applicable law, including U.S. export control and sanctions laws.

You represent that you are not located in, a resident of, or a national of a country or region embargoed by the U.S. government, and you are not on any U.S. government restricted party list.

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and, if appropriate, alert you through the Service or by email.

If you continue using the Service after the updated Terms become effective, that means you accept the changes. If you do not agree with the new Terms, you must stop using the Service and cancel your subscription.

Notices to you may be delivered via:

• Email to the address associated with your Account
• In-app messaging
• Banner/notification inside the dashboard

These Terms, plus any order form or written addendum (like a Data Processing Addendum, Business Associate Agreement, or White Label Agreement), are the entire agreement between you and us regarding the Service.

If any provision is held unenforceable, the rest remains in effect.

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, asset sale, corporate reorganization, or similar transaction.